Answers to frequently asked questions by fundraisers, sponsors and charities.
- Let us tell you a little bit about us
- Redeem a gift card
- Create a fundraising page
- Support a Friend
- Spread the Word
- How do I find what I'm looking for?
- What if my charity isn't there?
- How does my charity join EDH?
- What are the benefits?
- What are the costs?
- How does Everyday Hero get paid?
- What is the process ensuring all funds donated go to my charity?
Let us tell you a little bit about us TOP
Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes.
Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making ‘giving’ part of as many everyday transactions as possible.
Create a fundraising Hero Page TOP
Be a Hero and create your own fundraising page for your cause or charity. Click here
Support a Friend TOP
Remember you can support your friends, family, co-workers or just someone who has inspired you by donating directly to their charity through your friends Hero Page. Click here
Spread the Word TOP
The more people you tell about Everyday Hero, the bigger the difference we can make. Every little bit helps so tell your friends how they can make a difference through their everyday actions.
You can purchase our Charity Gift Cards in $25 or $50 denominations at any Australia Post store or online at www.smartsupplies.com.au. The cards can be redeemed as a donation to any of our 494 charity members. Also, if relevant, the person you gift the card to will get a tax receipt in their name. You can redeem a gift card online.
How do I find what I’m looking for? TOP
We’ve developed three alternatives to help you find your way around Everyday Hero, whether it is for sponsoring a fundraiser, locating an event or finding a charity.
Sponsoring a Fundraiser – Simply type in the first name, last name or name of the team your friend is participating in. You can then link to their fundraising page to make a donation.
Finding an Event – type in the name of the event you are looking for and if we are supporting it, you'll be able to link through to out more information about the event from participation to sponsoring a family member, friend or work colleague.
Searching for a Charity – there are several ways you can find out more information about your favourite charity or cause.
What if my charity isn’t there? TOP
We’re doing our best to spread the word in the Not for Profit industry, but it’s going to take us a little time. If you’d like to support a charity we currently don’t have as a partner, let us know and we’ll contact them straight away. In the meantime you can choose another worthy cause or we’ll let you know when the partner is on board.
How does my charity join EDH? TOP
Joining is easy. Simply follow the link to fill in a few contact details. We’ll be in touch to send you a copy of our terms and conditions.
What are the benefits? TOP
Everyday Hero offers:
We take a small 6.5% administration fee from the gross donation made to your charity. We also pass on a payment processing fee that varies dependent on your payment type. (Credit Card, BPAY, Australia Post)
Everyday Hero also charges partner charities a monthly hosting fee of $30 plus GST.
| Fee | Credit/Debit Card |
|---|---|
| Total Donation | $60.00 |
| Service Fee 6.5% | $3.90 |
| GST 10.0% | $0.39 |
| Credit Card (Visa) Processing Fee 1% + 23c | $0.83 |
| Credit Card Processing Fee GST 10% | $0.83 |
| Total fees | $5.20 |
| Donation to charity | $54.797 |
| Fee | BPAY |
|---|---|
| Total Donation | $60.00 |
| Service Fee 6.5% | $3.90 |
| GST 10.0% | $0.39 |
| BPAY Processing Fee $0.85 + 23c | $1.08 |
| BPAY Processing Fee GST 10% | $0.108 |
| Total fees | $5.48 |
| Donation to charity | $54.522 |
| Fee | Australia Post |
|---|---|
| Total Donation | $60.00 |
| Service Fee 6.5% | $3.90 |
| GST 10.0% | $0.39 |
| Aus Post Processing Fee $2 + 23c | $2.23 |
| Aus Post Processing Fee GST 10% | $0.223 |
| Total fees | $6.74 |
| Donation to charity | $53.257 |
Everyday Hero is charged an additional 1.0% for all international or cross-border cardholder transactions.
What is the process ensuring all funds donated go to my charity? TOP
All charities will be provided with the ability to reconcile all deposits with reports detailing all donations made. Charities can access this information through a password protected account to manage reports and file downloads.
All money is initially deposited into Everyday Hero’s agency account which is fully audited by Carthills Chartered Accountants.
An individual is someone who is creating a fundraising page on their own for a charity or cause.
This is where two individuals get together to raise money and create one fundraising page that represents the whole team. The site will need a team or group leader to create the page on their behalf. A team can represent a family, friends or a school for example.
This is where a group of employees representing a company, create a fundraising page to raise funds for a charity or cause..
If you receive an email from a friend about their fundraising page, you can use the hyperlink contained in it to take you directly to their personal fundraising page. Alternatively, search for your friend's name at Everyday Hero and follow the steps to donate. Don't forget to leave a message of support or inspiration for your fundraiser when you donate. It means a lot.
Yes. Search for your preferred charity. When you find the one you want, click on the VIEW button and a charity profilewill appear. If the charity has a DONATE NOW button simply click on it and follow the steps to donate using your credit card.
If you'd prefer to send a cheque, please contact the charity directly.
We have a secure, fast, real time payment processing service. That means your payment is processed immediately and all funds less fees are deposited into charity accounts on a fortnightly basis.
Every donation will receive a payment advice via e-mail to the e-mail address provided at the time of donation.
If the charity you have donated to has "Deductible Gift Recipient" status, you'll receive a tax deductible receipt via a separate email. It's therefore important you provide the correct email address at time of donating to ensure you receive you tax receipt.
Tax receipts will be issued in the name of the credit card holder! Enhancements to make this optional are underway and shall be released in late 2008.
Yes. If you wish to cancel your fundraising page contact us immediately and your page will be removed. If you already have received donations on your page, unfortunately these cannot normally be refunded. All donations made to your fundraising page are collected immediately and paid promptly to the charity.
However, some charities may be willing to refund donations when a participant pulls out of an event. Please contact your charity first. We will need the charity's written authorisation in order to carry out any refunds.
We can only authorise you to collect donations online through your fundraising page and by using our email facilities. If you wish to conduct other fundraising activities offline for your favourite charity or cause, please contact the organisation directly.
There is no age limit for fundraising in Australia, except in New South Wales where law requires that you are at least 8 years old. However, it is a condition of use of our website that persons under the age of 16 obtain the written permission of their parent or guardian before fundraising. You can obtain a Parental Consent Form by clicking here. There are also certain conditions required by law on the supervision of persons under the age of 16, and these are outlined in our Terms and Conditions of Website Usage. For fundraising outside of Australia, please consult your local regulations.
You can create more than one fundraising page at a time, for as many charities or causes as you wish. If you are under the age of 16, you must obtain your parent or guardian's written permission each time you create a fundraising page for a different charity or cause.
Feedback, suggestions – Contact Us TOP
We love to get your feedback on ways we can improve Everyday Hero. Click here